We Listen To You!

At El Dorado Airport we are committed to creating the best experience for all our users.

Let Us answer your questions about our services

Internet access at the airport through the WiFi network is free of charge and is provided in half-hour sessions, so each time this time interval elapses, users must log in again to continue enjoying the service.

The airport terminals are designed in accordance with the current government regulations, taking into account the number of passengers and their circulation in order to accommodate the required seating capacity and waiting rooms. We also offer reclined lounge type chairs in certain designated areas for passenger use during long stays or layovers.

We offer charging stations for the general public which are located in the public area of the domestic and international terminals on the first and second floors. They are visibly labeled as designated charging stations and are offered in sitting and standing configurations.

This service is operated by the National Baggage Association and a deposit fee is required for their use. Passengers will be provided with a deposit receipt for COP$4.000, USD$2, EUR€2. Upon the return of the trolley, the passenger can claim the full value of their deposit back. The designated areas for trolley returns are: Level 1- Exit 1 and 6 and Level 2-Exit 1, 5 and 9.

El Dorado International Airport relies on a dedicated CCTV system in order to enhance airport security operations and prevent unlawful activities. Due to privacy issues, there is no CCTV in restroom areas.

There are no designated smoking areas in the airport, as required by Article 19 of Law 1335 of 2009, where it is unlawful to smoke in closed, semi-closed or open air spaces within an establishment, even with the installation of air extractors.

We are continuously reviewing our commercial offering in order to satisfy the needs and expectations of our users. Currently, we offer five food courts in the public areas of the airport. They are located in the international and domestic terminals. For more information on places to eat please follow <a href="/establecimientos/restaurantes" target="_self">restaurants</a>.

In Colombia, normativity relating to civil aviation security are detailed in the Colombian aviation regulation (RAC 160)
ItemsAllowed QtyAircraft
CabinChecked Bag
Toiletry items (including sprays) which don't exceed 0,5 Kg or 0,5 Lt.Decompression valves and aerosoles must be secured by a capsule or any available means t prevent an involuntary release of its content. Toletry items are limited to perfumes, hair conditioning, colognes, etc.The net quantity must not exceed 2 Kg or 2 Lt per passenger.YesYes
Insect repelentN/ANoYes
Cigar cutterN/ANoYes
Bottle openerN/ANoYes
Cuticle trimmerN/ANoYes
Eyeglass screwdriverN/ANoYes
Eyelash curlerN/AYesYes
Gel or similarly filled prosthetics can be carried onto the aircraft prior to a security checkpoint inspection.N/AYesYes
Nail clipper without fileN/AYesYes
Non-metallic nail fileN/AYesYes
Nail polish removerN/ANoNo
Umbrellas, canes for walking (prior inspection required)N/AYesYes
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